Mon8:30am - 8pm
Tue8:30am - 6pm
Wed8:30am - 6pm
Thu8:30am - 6pm
Fri8:30am - 6pm
SatClosed
SunClosed

News

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Widdrington Surgery is a semi-rural family practice with attached pharmacy, optician & dentist.

Our Vision :

To work together seamlessly to provide excellent care to meet individual patient needs, and strive to deliver a high quality service

 

Flu Vaccination appointments

Appointments are now available to book, please contact the surgery by telephone to make your appointment or by e-Consult to request an appointment through the Administrative Help link

This is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications. Our clinics will operate from 30.09.2020

You should have the flu vaccine if you:

  • are 65 years old or over
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • The flu clinics will NOT be open, drop-in clinics, due to the current COVID climate they will be pre-bookable appointments only, please do not attend the practice requesting a flu vaccination if you don’t have an appointment booked.
  • If you develop any symptoms of Coronavirus please do not attend your appointment, please contact us to rearrange, we need to continue to ensure the safety of our patients and staff.
  • Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Lastly – Please remember to wear your face covering when attending your appointments

 

COVID 19 Information for Our Patients (October 2020)

How to contact your GP and get the help and care you need

As a result of Covid-19, the way patients are accessing our GP practice has had to change. Whilst we appreciate that this can be frustrating and unsettling at times, we need to make sure that all our staff and patients are kept safe. The information we are providing to help you contact us and continue to access health and care services, is to ensure you are kept as up to date as possible on any changes in the way you may do so.

What to do if you need to contact us

If your needs are non-urgent, we are asking all adult patients to please contact us via the e-consult service on our website in the first instance. You can contact your GP practice and get a reply within two working days. You can also request medication, sick notes and bloods results through this service.

For health care needs regarding children, urgent problems or for those patients who are unable access our online services, we ask that you telephone the practice and we will answer your call as soon as possible. We will ask for a brief summary of the problem which will help us direct you to the most appropriate member of the GP practice team.

Please note that your consultation may not need to be with a GP. It may be that the care/advice you need can be given by another member of the practice team.

Where possible and appropriate, consultations will be conducted either online or via telephone. If a face-to-face appointment is required and you need to visit the practice, please wear a face covering (unless exempt) when you arrive.

Face-to-face appointments

Your temperature will be taken on arrival and you will also need to sanitise your hands. Please be aware that you will need to be granted access by a member of the practice team.

We would appreciate your co-operation in ensuring you do observe social distancing while in the surgery. We have clear signage to guide you. You are asked to wear a face covering if you need to attend the surgery in person.

If you have any coronavirus symptoms including a high temperature, new, continuous cough or a loss or change to your sense of smell or taste please DO NOT come to the surgery. You must stay at home along with anyone you live with and anyone in your support bubble. Only leave home to get a test. Self-isolate until you get your result.

We are here for urgent medical needs

Please don’t delay in contacting us if you have an urgent medical need. We are here for you and your family.

You can also get urgent medical advice online from 111.nhs.uk or by calling 111. For life-threatening emergencies please call 999 or go straight to A&E.

When to self-isolate

If you have symptoms of COVID-19, however mild, you must self-isolate for at least 10 days from when your symptoms started. Please do not come to the surgery. You should arrange to have a test to see if you have COVID-19.

If you are not experiencing symptoms but have tested positive for COVID-19, you also must self-isolate for at least 10 days, starting from the day the test was taken.

If you develop symptoms during this isolation period, you must restart your 10-day isolation from the day you develop symptoms. If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.

High risk groups

If you are in a high risk group, you can still go out provided you are well but you should:

  • Maintain two metres distance from people outside your support bubble
  • Avoid crowded spaces
  • Wear a face covering in shops and other enclosed spaces
  • Avoid touching your face
  • Wash your hands carefully and more frequently than normal
  • Use sanitiser outside your home (where available) especially as you enter a building and after you have had contact with surfaces.

Some useful links to information about shielding, face coverings, self-isolation, testing and staying safe outside your home:

https://coronavirus.data.gov.uk/cases?areaType=ltla&areaName=Northumberland

Covid – Ventilation

New short film released by the government shows how Coronavirus lingers in enclosed spaces and how to keep your home ventilated:

https://vimeo.com/479780008/cb6c43b496

 

 

 

doctorXfirst

To improve the availability of a doctor to you we have introduced a new system called “Doctor First”.

Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby ensuring that you receive the most appropriate care straight away.

The main change to our system will be that our patients will have all of their doctor (urgent or routine) booked through a doctor after speaking to them on the telephone. Appointments to see one of our practice nurses are booked through reception as before.

 

Doctor Appointments

When requesting an appointment, the receptionist will confirm your contact details as before. We will ask you to confirm your telephone number, you will then be put on a list for the doctor to call you back (usually the same morning/afternoon). Our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.

 

Some of the advantages to the new system are:-

The doctor may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc) saving you a journey.

If a face to face appointment is still needed, then the doctor will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean that you are seen by the most suitable clinician within a suitable time span (on the same day in most cases).

It may be suggested by the doctor while on the phone, that you need further investigations/tests before coming into see the doctor. Again this saves an unnecessary journey to the surgery.

With this system, we are ensuring that you will be speaking to the person most qualified to assess your problem, rather than a receptionist.

Please click on the following link for more information:

Adobe-PDF-Document-icon

Information leaflet

 

Chaperones:

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member or friend. At other times you may wish to have a formal chaperone present ie a female member of our clinical team, though at busy times the chaperone may be a member of our support team. Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements. Whilst we will always do our best to provide a chaperone if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present. Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.

 

Get the most out of your Dr First consultation:

  • Write down the key questions you wish to ask.
  • If you are already receiving medication write down the medicines and pills.
  • Make a note of when you started to feel unwell, your symptoms and any other contributing factors such as a recent holiday or injury.
  • Make sure you share all information with your GP. Sometimes it is the small details that help inform the doctor about your possible condition.
  • Be as open and honest as you can and don’t be embarrassed. GPs are trained to deal with the intimate and uncomfortable and will understand your embarrassment so should support you.
  • During the consultation, do not be afraid to ask the GP to repeat what she or he has told you and repeat back your understanding of what has been said to avoid any misunderstandings.
  • Make sure you fully understand what the next steps are.

If the GP wants to see you for a face to face appointment:

  • Ask a friend or family member to come with you if it would help you.
  • Ask your GP to write down anything you don’t understand and make a note of the consultation after the appointment.
  • Make sure you fully understand what the next steps are before you leave the room.

 

What can I do if the receptionist asks me questions that I find difficult to answer in the waiting room?

If you feel uncomfortable at any time, you can ask the receptionist to find somewhere more private to talk to them, or tell the receptionist that you would rather give your details to the doctor or nurse who sees you.

 

GP Appointments

GP appointments are available until 8pm on weekdays and weekends. Ask reception for information on how to access these appointments.

 

X-Ray Referrals

If the doctor has requested an X-Ray for you it is important that you attend one of the Open Access sessions as listed in the attached leaflet.  Alternatively, you can ring the Radiology Appointments team to arrange an appointment on one of the numbers in the attached leaflet.

X-Ray Referral Info Sheet for Patient

Repeat Prescriptions

Do you order prescriptions or make appointments via our website? To improve the services we offer you, we updated our computer system.  You will need to obtain log in details to order prescriptions and make appointments online. Please speak to reception who will be able to help.  Thank you.

Contacting Out-of-Hours

 

Emergencies

What to do when your GP practice is closed:

–          If it’s a life-threatening emergency call 999

–          If you need medical help but it’s not an emergency call 111

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests although excellent advice from clinicians is available from NHS 111

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain